What is change management?
When an organization undertakes projects or initiatives to improve,
they often require changes. Changes of processes, roles,
organizational structures and types and uses of technology.
However, at the end, the employees are the ones who decide
how they do their jobs by their own will.
If the team members do not embrace the changes required by their own will,
the organization will never get the results that they expect.
So, according to PROSCI, change management is:
"The process, tools and techniques to manage the people side of change
to achieve a required business outcome."
Change management incorporates the organizational tools
that can be used to help individuals make successful personal transitions,
resulting in the adoption and realization of changes.
When you introduce a change in the organization,
you are ultimately going to be impacting one or more of the following:
Processes, systems, organizational structures
and people's roles.
There are many approaches and tools that can be used
to improve the organization.
But all of them need to be adjusted to any of the mentioned parts
that we have said.
However, change typically results as a reaction to specific challenges
to the organization.
While the notion of becoming "more competitive"
"more safe", sorry, "safer" or "more efficient"
can be the motivation to change, at some point,
these goals must be transformed into specific impacts on processes,
systems, organization structures or people's roles.
This is the process of defining the change.